Terms of Service

B2B Supply & Procurement Terms Overview

Welcome to Stephies Lens CO.,LTD. These Terms of Service set out the professional, legal, and operational framework governing all B2B transactions, wholesale contact lens orders, OEM private label manufacturing contracts, and custom ODM design services. By submitting purchase orders, issuing payment, or establishing a commercial procurement relationship with Stephies Lens CO.,LTD, global buyers, optical distributors, retail chains, and ecommerce operators agree to adhere to these standardized industry terms.

1. B2B Eligibility & Professional Buyer Representation

Stephies Lens CO.,LTD operates strictly as a B2B manufacturer and international trade supplier of contact lenses and optical accessories. By engaging our manufacturing or wholesale services, buyers confirm that:

• They are a legally registered business enterprise, healthcare provider, optical distributor, retailer, or authorized commercial entity.
• They possess all required regional business licenses, healthcare permits, and import permissions necessary to receive, distribute, sell, or dispense contact lenses within their local jurisdiction.
• All products ordered from Stephies Lens CO.,LTD will be handled, stored, and resold in compliance with local optometric and medical device regulatory frameworks.

2. Wholesale Orders, MOQs & OEM/ODM Manufacturing

Stephies Lens CO.,LTD provides flexible purchasing pathways tailored to start-ups, scaling enterprises, and high-volume multinational distributors.

2.1 Catalog Orders & Minimum Order Quantities (MOQ)

In-house catalog lines (including natural colored contacts, clear prescription lenses, regular FX, 17mm mini sclera, and 22mm full sclera lenses) feature accessible MOQs designed for trial testing. Mixed-color and mixed-series batching is permitted within standard factory packaging guidelines.

2.2 OEM Private Label & ODM Custom Projects

For custom branding, private label packaging (vials, blister packs, outer boxes), or exclusive pattern designs:

• Production commences only upon written client approval of packaging artwork proofs, color specifications, and pre-production technical samples.
• Estimated lead times for custom-branded OEM orders are approximately 20 business days following artwork sign-off, subject to raw material availability and custom box printing timelines.
• Clients maintain full responsibility for securing trademark registration rights for all brand names, logos, artwork, and graphic assets submitted to Stephies Lens CO.,LTD for production.

3. Optical Quality Assurance & Regulatory Compliance

Stephies Lens CO.,LTD adheres to stringent international manufacturing standards to safeguard end-user visual health and ensure batch-to-batch consistency.

Note: While Stephies Lens CO.,LTD provides standardized international factory certifications, global buyers are responsible for confirming specific local registration, labeling, and import approval requirements with their regional healthcare authorities prior to bulk importation.

4. Pricing, Quotations & Commercial Payment Terms

4.1 Wholesale Quotations & Currency

All price lists, formal proforma invoices, and contract quotations are provided in United States Dollars (USD) unless explicitly agreed upon in writing. Wholesale prices reflect factory-direct B2B pricing and exclude shipping fees, import tariffs, customs duties, or regional value-added taxes (VAT).

4.2 Accepted Payment Methods & Terms

Standard commercial payments are accepted via Telegrahic Transfer (T/T Bank Transfer), PayPal, Commercial Credit Card, Western Union, or MoneyGram. For standardized production runs, full payment or agreed deposit terms (e.g., 30% deposit prior to production, 70% balance prior to shipment for high-volume custom OEM runs) must be settled according to invoice terms.

5. Freight Logistics, Customs Clearance & Transfer of Risk

Stephies Lens CO.,LTD provides global dispatch services utilizing leading international express courier networks, air freight forwarding, or buyer-nominated freight logistics partners.

• Dispatch Lead Times: In-stock catalog brand orders are typically prepared and dispatched within 7 business days following payment confirmation. Custom OEM production runs are dispatched upon completion of quality control and final packing.
• Customs & Import Clearance: Import duties, clearance taxes, destination port handling fees, and compliance filings are the sole responsibility of the purchasing client. Stephies Lens CO.,LTD assists by providing required commercial invoices, packing lists, and standard export documentation.
• Transfer of Title & Risk: Risk of loss or transit damage transfers to the buyer upon handover to the nominated carrier or international express service under standard EXW/FOB shipping terms. Transport insurance options can be arranged upon request prior to dispatch.

6. Quality Inspection, Discrepancies & Return Policies

Given the medical and sterile nature of contact lenses, strict inspection policies apply to protect public safety and maintain inventory integrity.

6.1 Receiving Inspection Window

Upon arrival of shipment, buyers must conduct an immediate visual and physical audit of box quantities, carton integrity, and SKU accuracy. Any claims regarding transit damage, quantity discrepancies, or incorrect items must be reported to Stephies Lens CO.,LTD within 7 business days of delivery at [email protected].

6.2 Defect Replacement Policy

In the unlikely event of factory manufacturing defects (such as seal compromised prior to opening or verified optical specification errors), Stephies Lens CO.,LTD will evaluate batch production logs and issue replacements or credit notes for verified defective units upon inspection of sample documentation.

7. Intellectual Property & Brand Confidentiality

Stephies Lens CO.,LTD respects corporate intellectual property rights and protects client brand privacy:

• Client Trademarks: Custom packaging designs, private label trademarks, and proprietary brand graphics remain the exclusive property of the buyer. Stephies Lens CO.,LTD will not reproduce client-branded packaging for third-party sales.
• Manufacturer IP: Proprietary lens mold patterns, optical formulations, manufacturing processes, catalog photography, and underlying technical documents remain the intellectual property of Stephies Lens CO.,LTD.

8. Medical Disclaimer & Professional Eye Care Usage

Contact lenses—including cosmetic natural colors, clear prescription lenses, costume FX, 17mm mini sclera, and 22mm full sclera designs—are medical devices worn directly on the eye. Stephies Lens CO.,LTD advises all wholesale clients and retail partners that end consumers should receive professional eye care fitting, prescription validation, and hygiene instruction from certified eye care professionals (ECPs).

Special effects and sclera contact lenses are intended for short-term, occasional wear only. Stephies Lens CO.,LTD accepts no liability for improper handling, extended wear abuse, unhygienic storage, or failure to follow medical optometric recommendations by end-user consumers.

9. Limitation of Liability & Force Majeure

To the maximum extent permitted by applicable law, Stephies Lens CO.,LTD shall not be liable for indirect, incidental, special, or consequential commercial damages, including lost revenue, market disruption, or operational delays arising from supply chain disruptions, customs holds, or force majeure events (including natural disasters, government import restrictions, international transport delays, or raw material supply bottlenecks).

10. Corporate Legal Contact & Terms Inquiries

For questions regarding these Terms of Service, formal corporate agreements, compliance documentation, or wholesale account registration, please contact our legal and customer support team:

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